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A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalog retailers, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks, retail financial support, and sales support.

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A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries f... Read more

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A good samaritan helps deliver a new born baby on a highway. Listen to an actual 911 call while the baby is being delivered inside a vehicle on a highway. Simply incredible.

I was chatting to my friend Michaella on Facebook when things started to turn a little weird... I realised after a brief phone call that I was catting to a Facebook hacker... I tried to go as far as I could untill I assumed it was just her brother, who swears it wasn't him.Here is the full transcript in screen shots.

When a policeman called at Bob Singh's shop to offer him some advice on his jokes, he thought someone was having a laugh. But the smile was wiped off his face when the officer told him there had been a complaint about the gags he prints on leaflets advertising his corner shop's Christmas offers.

... communicated electronically; Display of text, images, video, digitized music on a ... operates a chain of health clubs; Faber created a website called â€œBally Sucks ...

Love, love, love this service. Free service, don't need to login or create an account. Create messages and send them to any number you'd like - fantastic for wake up calls and on-the-fly reminders (especially for attention deficit diggers).

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